THE IMPACT OF SUPPLIES QUALITY ON UNIVERSITIES PERFORMANCE: A CASE STUDY OF MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY

Abstract

The role of Quality supplies in the performance of universities cannot be under estimated. Quality is the driving force in university performance. However its role is greatly affected by having quality systems in the universities. This research sought to assess the impact of quality of supplies on university performance using four indicators; cost reduction, effectiveness, efficiency and customer satisfaction. The study utilized a descriptive study using a survey method and targeted the MMUST population. A sample of 25 students and 25 staffs were administered with questionnaires that had both open and closed questions. 23 students (92%) and 19 staffs (82.6%) responded. The study results using the Chi-squire revealed that quality of supplies impact positively to university performance. The research further recommends that universities should ensure quality of its supplies in order to realize good performance.